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Are you the barrier to your organization’s success?
When performance stalls, many leaders think launching new initiatives or demanding better results is the answer.
But what if success doesn’t come from adding something new? What if what’s standing in the way of your organization’s success has been sitting there in plain sight all along?
I’m talking about obstacles, barriers, and roadblocks!
Every day, your team faces obstacles that slow progress, reduce productivity, and frustrate their best efforts. And these roadblocks often frustrate your clients as well!
These barriers silently eat away at your team’s performance, morale, and potential. It’s your job as a leader to uncover these barriers and remove them… even if they come from your own organization’s rules and processes.
One of the best ways I know to do this is to actively listen to your teams and be open to their feedback and ideas. Top performing organizations know that removing obstacles delivers faster results than adding more pressure.
Watch Ron’s keynote at the Minor Leadership Summit to learn more!
#VideoPosts #ServiceLeadership #ServiceImprovement
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Below is an Autogenerated Transcript
One more rule: remove the roadblocks to service. What’s a roadblock? It’s the thing that gets in the way.
I was at a resort in San Diego, California, and on the room service menu was a miso glazed salmon. It was spectacular. I had it the first night by luck. I ordered it again the second night. It was great. The third night I thought I’d try something different. It was not so good. So the fourth and last night I had friends coming. So we went to the restaurant and I said to the waiter in the restaurant, “I’ve told all my friends we want four miso glazed salmon.” The waiter looked at us and said, “Sorry, you can’t get it here.” What? He said, “It’s not on our menu, it’s on the room service menu.” I said, what? And I asked “How many kitchens does your hotel have?” He said, “Oh, it’s only one. Kitchen’s right back there.” And I said, “But…” And he goes, “I’m sorry if it’s not on our menu, you can’t get it. My boss said so.”
So I said, “No problem.” We all ordered soup and salad to start. And after we place that order, I went to the hotel lobby and I picked up the phone and I called room service, and I said, “I want four miso glazed salmon, and I want you to deliver them to me at the door of the restaurant.” And they said, “Okay.” So I went back in, I had my salad, and when we were done, I went outside and I took the four salmon, and I walked in and I brought them to our table. And you know what the waiter did? You know why? Because he had been telling his manager for a long time that people are ordering that. And the manager said it’s not on our menu. Your job is to eliminate the roadblocks.
