https://RonKaufman.com/Subscribe
What drives global business success? It’s probably not what you think…
Today’s world is more interconnected than ever. Organizations are operating across borders, cultures, and contexts like never before.
But too many struggle to create consistent excellence across these diverse environments. That’s often because they are missing a powerful ingredient: Cultural curiosity.
Success today comes from a genuine interest in understanding different perspectives, approaches, and values. Leading with cultural curiosity fundamentally changes how organizations connect with customers, collaborate with partners, and engage their teams across diverse contexts.
When cultural curiosity becomes part of your organization operates, you harness the unique strengths of your diverse teams and you build relationships and gain market insights that your competitors simply cannot match.
Learn more in the video, and be sure to check out my full conversation with XEBO.ai CEO Anand Nigam on the Xperience Beyond podcast: https://youtu.be/hDXZRsJhFqs
Join the community and receive free resources, ideas, and invitations.
Below is an Autogenerated Transcript
In our global world, different people come from very different backgrounds. So, you need to be genuinely curious, not just about “let me be clear about exactly what you want,” but “let me be clear about what is it you’re actually trying to achieve and where does that come from?”
Different cultures, for example, have very different appetites for risk, for clarity. They have different appetites for flexibility, for change, for, etc., etc. In other words, what they value isn’t just what they tell you. It’s like, where do they come from? What’s that all about? What industry are they in? What was their prior experience with other vendors? What’s going on in their world in terms of priorities, in terms of scheduling, in terms of budget, maybe in terms of even internal politics within the organization? If you don’t know any of that, you never asked, you weren’t curious, then any one of those things during the service delivery process could come up and could literally blindside your ability to produce the intended satisfaction and or delight that you and your team want to provide.
