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How can you take advantage of robotics, AI, and other new tech – without ERODING your service or HARMING your workforce?
Here’s the trick –
You don’t need to choose between technology and human beings.
In fact… you SHOULDN’T.
Instead, deploy the tech where it can do the most good… and train your workforce to provide EXCEPTIONAL SERVICE that ONLY humans can deliver.
Not only will this make better use of both human and technological resources… but it will also create better jobs – and a better society – for the future.
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Below is an Autogenerated Transcript
One of my favorite lines was from the woman who runs NASSCOM, and she said, “You know, we shouldn’t be talking about saving jobs. We should be talking about saving people because the jobs are going to change.” You’re trying to hang on to that job. You’re actually retarding progress. What you want to do is show people it’s okay for the job to morph. I have to teach you how to still be a more valuable service provider. Let me give you a couple of examples. Yeah? Okay.
Let’s say you have an elderly parent and, you know, you need to go to work and your kids are going to go to school, but you want your parents to be well taken care of. So that means you want somebody to be able to know the sensors, if she’s okay, and the right food is being brought, and she’s watching the kind of things, and she’s connecting with other people for conversations. Do you want that managed by a robot? Not really, right? You want her managed by a real human being who can pay attention to. But you want the technology to support that human being like crazy. So that even if it’s a new person, they’ve already been brought up to speed on your mother’s interests or hobbies or friends, what she should and shouldn’t eat. Well, you know, how even to the point of recognizing certain facial expressions, certain favorite terms that she likes to use. Tech can provide all that, but we want the human right.
Now, let’s change from your mom to your child. Do you even want a robot close to your child doing this? No, right? So think about all the jobs that are available there on the human side. Right now, our teacher to student ratio is like 1 to 30 in some parts of the world, some places even more. Yeah. You know, it should be 1 to 2. 1 to 3. Every single one of those people should be incredibly enabled to focus on that child because they already know what are the child’s strengths are, what are they up to, what are they learning? Where are they having difficulty? How can I support them?
Now that starts to bring forth the society we all want to see.
