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Imparting wisdom and sharing knowledge can often be a tedious task, for both parties involved. While teaching your service executives the secret of great service principles, be sure to make it a fun-filled session, it is bound to last longer in their memories and translate directly into the service culture.
Watch this enlightening video to know more about how to make learning FUN!
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Below is an Autogenerated Transcript
You know what I learned from my grandma? Connect the history that you love with the story that you live and the future you’re creating. Her version was, read it with me.. “make learning fun”.
How many of you feel like when you make it fun for your audience they like it better and you get a better review and you’re a better speaker? Just let me hit, yeah. So what did I do? I took that out into my life. I went to Brown University, an ivy league college. I graduated with a degree in history. But that’s not what I’m known for there. It’s not the history that I was studying. It’s a history I helped to make.
I was captain of the Brown University ultimate frisbee team. And I love the position of being a speaker. So after I graduated I said how can I continue to go out there in the world and bring all of this learning and make it fun etc and I became a frisbee festival and tournament organizer for eight years after college. And I took it out to the world. Took Americans to China into the Soviet Union and created citizen diplomacy tours and festivals all over the place. This is the capital mall in Washington DC with 25,000 people and they’re all throwing the frisbee up in the air at the same time.
Who do you think told him to do it? Ready set..!Yeah that was my job. So then when it came time to get a little more serious and teach something a little more significant and make a little more money, I came to Singapore and decided to become a service guy. So what was the first thing I did? Design the t-shirt. Right, the whole brand of Up Your Service that I’m known for started like “how am I going to make the learning enjoyable”.
How am I going to make it fun? And then we scaled that. And so every single time I teach about service it’s not just about service and creating value and having customers and having a strong culture but making it enjoyable. And then that’s what I do in my speeches so I’m as often off the stage out there in the audience with everybody helping to have some? “Fun”.
So take a moment right now, just use your hands, let’s have some fun. One, two, three, go! Yeah, and you know you can take that everywhere in the world because people are people.
