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Anyone who serves others is subject to emotional wear and tear. Your team is no exception.
Unchecked, this wear and tear can tank any service initiative… and destroy your service culture from the inside out.
That means your job – as a leader – is to help your team sustain focus and enthusiasm.
Taking this role seriously means building a culture that rewards, educates, inspires, and nurtures its service providers.
Watch the video to discover how it’s done.
#ServeCareLove​ #UpliftingService​ #UpliftingCare​ #Serve​ #Care​ #Love​ #ServiceExcellence​ #RonKaufman #ServiceCulture #CustomerServiceÂ
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Below is an Autogenerated Transcript
The last of the seven rules says it’s a leader’s job to sustain focus on excellence and service and enthusiasm for taking the next step up.
Why do I use the word sustain? Like keep it going, keep it going, keep going… because there is wear and tear emotionally on anyone who serves other people, if your people serve other people those other people are not always in a good mood, those other people are not always appreciative.
Sometimes there are delays, sometimes there are problems, sometimes there are issues and there’s natural wear and tear.Â
It’s our job to build a culture that provides ongoing support, encouragement, reinforcement, recognition.
The way you do that is with these building blocks… So in identifying these building blocks I’m not inventing brand new rocket science, what I’m saying is that the way you do what you do in each one of these areas is either going to encourage, educate, motivate, reinforce or it could even send the wrong signal.
When you get them connected to each other you can get a lot of impact with no greater cost in terms of the motivation and morale and encouragement and education of your team.
