Uplifting Blog
Ron Kaufman
Measure the Leading Indicators of a Stronger Service Culture
Building a strong and sustainable service culture takes time. But leaders often want to know much earlier if their efforts and investments are working.
Customer Service Excellence a new Pipeline to Success
Service can be a competitive advantage regardless of which industry you are in.
LUX* Resorts & Hotels: The “Serving To Win” Webinar
In early 2011, LUX* Resorts & Hotels (formerly known as Naiade Resorts) was in trouble – accumulating heavy losses, high expenditures and costs, unable to ...
Revolutionizing Service Culture in the Healthcare Industry
Why a Paradigm Shift is Needed and How to Get One Started What’s happening in the industry?
Transforming Service in the Telecom Industry: Why It’s Needed and How to Make It Happen
What’s happening in the industry? Telecommunications companies used to be cash cows: massive, often government-linked monopolies that provided essential connectivity services and reliably churned out ...
Make ’Em Say Wow: Tips for Building a Strong Service Team (Part Two)
In Part One, I explained how you can make it easier for your employees to provide great service to your customers or clients. But delivering ...
Make ’Em Say Wow: Tips for Building a Strong Service Team — Part One
In this two-part blog series, I’ll provide tips on how you can strengthen your service team. Here, in Part I, we’ll take a look at ...
4 Rules for Getting It Wrong – and Getting It Right – in Building a Service Culture. Part Two
Rule 3: Don’t take small steps. Instead, go big and go fast to create a groundswell of support for a service revolution.
4 Rules for Getting It Wrong – and Getting It Right – in Building a Service Culture. Part One
Building a superior and sustainable service culture is a vital and complex project that can deliver positive social consequences and lasting commercial results. Many elements ...
Launch from the Top Down and from the Bottom Up
When you build an uplifting service culture in a large organization, senior leaders must initiate the process. But ultimately all levels of leadership must embrace ...
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