Service Communications

What a conversation! A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. …

Popeye’s Chicken & Biscuits has launched another program called “Keeping In Touch,” in which Support Center employees contact Popeye’s customers every month. This company is …

Every month I receive messages from students and readers that begin, “I got such terrible service from…” and often close, “…and I’ll never go back …

Automation is essential for expanding and accelerating service in many industries. But when individual care or attention is required, customers need contact with real people. …

Websites, e-mail and digital voice mail are changing the game in business. Some companies are taking the lead with great digital service like Computers.com and …

Not too long ago, I bought a new notebook computer and wanted to get an extra flash card for easy ”on the road” backups. I …

An award-winning contractor in Savannah, Georgia, (who also happens to be my award-winning brother) wrote a great example of why customer service skills are crucial …

Want to improve customer satisfaction? Be sure you know the best ways to make it happen! Learn, how to improve improve customer satisfaction in just 8 …

We see this all the time.
A company knows they have a problem, they can see the problem, they know the problem will affect the customer, but don’t tell the customer until the very last minute. And then they really have a problem.