Uplifting Blog

Service Communications

Set A Service Culture With Three Steps To Welcome

What a conversation! A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. …

A Lesson In Customer Service Education: Keeping In Touch At Popeye’s

Popeye’s Chicken & Biscuits has launched another program called “Keeping In Touch,” in which Support Center employees contact Popeye’s customers every month. This company is …

How To Contribute And Improve Service Quality As A Customer

Every month I receive messages from students and readers that begin, “I got such terrible service from…” and often close, “…and I’ll never go back …

Make it Person-to-Person To Improve Customer Experience

Automation is essential for expanding and accelerating service in many industries. But when individual care or attention is required, customers need contact with real people. …

Customer Service Quality Can Falter If Just Anyone Answers Your E-mail

Websites, e-mail and digital voice mail are changing the game in business. Some companies are taking the lead with great digital service like Computers.com and …

How Not To Build With Bytes – Do You Need Customer Service Improvement In The E-mail Department?

Not too long ago, I bought a new notebook computer and wanted to get an extra flash card for easy ”on the road” backups. I …

Long Forgotten? Use Service Skills To Stir Old Accounts Back To Life

An award-winning contractor in Savannah, Georgia, (who also happens to be my award-winning brother) wrote a great example of why customer service skills are crucial …

8 Ways To Improve Customer Satisfaction

Want to improve customer satisfaction? Be sure you know the best ways to make it happen! Learn, how to improve improve customer satisfaction in just 8 …

When should you share the possibility of bad news?

We see this all the time.
A company knows they have a problem, they can see the problem, they know the problem will affect the customer, but don’t tell the customer until the very last minute. And then they really have a problem.

Believe in Good: A Heartwarming Commercial from Thai Life Insurance (worth watching)

Every once in a while a commercial company expresses the essence of our humanity – not only the desire to succeed, but also to be …

Join the community and receive free resources, ideas, and invitations.

Scroll to Top

Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.

Join the Worldwide Uplifting Community

We’ll send you free resources, education, and ideas for creating positive change in the world.

Welcome to the Worldwide Uplifting Community!

Here’s what’s next…

Check your email for the welcome we just sent – and reply to let us know you received it!

We’ve included some useful resources 
for you to explore…

…and we’ll be in touch to share more ideas 
and invitations for you.