Uplifting Blog
Category: Service Communications
Set A Service Culture With Three Steps To Welcome
What a conversation! A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. …
A Lesson In Customer Service Education: Keeping In Touch At Popeye’s
Popeye’s Chicken & Biscuits has launched another program called “Keeping In Touch,” in which Support Center employees contact Popeye’s customers every month. This company is …
How To Contribute And Improve Service Quality As A Customer
Every month I receive messages from students and readers that begin, “I got such terrible service from…” and often close, “…and I’ll never go back …
Make it Person-to-Person To Improve Customer Experience
Automation is essential for expanding and accelerating service in many industries. But when individual care or attention is required, customers need contact with real people. …
Customer Service Quality Can Falter If Just Anyone Answers Your E-mail
Websites, e-mail and digital voice mail are changing the game in business. Some companies are taking the lead with great digital service like Computers.com and …
How Not To Build With Bytes – Do You Need Customer Service Improvement In The E-mail Department?
Not too long ago, I bought a new notebook computer and wanted to get an extra flash card for easy ”on the road” backups. I …
Long Forgotten? Use Service Skills To Stir Old Accounts Back To Life
An award-winning contractor in Savannah, Georgia, (who also happens to be my award-winning brother) wrote a great example of why customer service skills are crucial …
8 Ways To Improve Customer Satisfaction
Want to improve customer satisfaction? Be sure you know the best ways to make it happen! Learn, how to improve improve customer satisfaction in just 8 …
When should you share the possibility of bad news?
We see this all the time.
A company knows they have a problem, they can see the problem, they know the problem will affect the customer, but don’t tell the customer until the very last minute. And then they really have a problem.
Believe in Good: A Heartwarming Commercial from Thai Life Insurance (worth watching)
Every once in a while a commercial company expresses the essence of our humanity – not only the desire to succeed, but also to be …
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