Uplifting Blog

Service Communications

Developing An Eye For Detail To Bolster Customer Service Quality

I flew Business Class on one of the world’s largest airlines and found myself in a chair padded for pleasure. Clearly this seat was made …

Little Things Can Mean A Lot When Customer Service Improvement Is Needed

Customer service improvement doesn’t always call for sweeping or costly changes. Sometimes, very little touches can go a long way. At the Westin Chosun Hotel …

Listen To The Language To Sharpen Customer Service Skills

I called an electronics company last week to arrange repair of our television. The automated answering system offered these three options: For Sales, press 1. …

What’s In A Name? A Lot If You Need To Improve Customer Satisfaction Levels

Companies often look at the big-ticket items when they want to improve customer satisfaction. While this is fantastic, the little things also matter. Something as …

Small Steps And Right Directions Improve Customer Service Quality

Dubai International Airport is one of my favorite airports in the world. It’s big, clean and exciting. But in such a terrific environment, little inconveniences …

Improve Customer Experience With The Words You Choose To Use

I choose words every day. When speaking, writing, requesting and deciding, I use some words and not others. You do, too. The words we choose …

Give Them The 1 Percent For Service Excellence

Customer service excellence sometimes calls for doing things a little differently than normal. Bending rules to deliver can leave a very positive impression. One of …

Fix Your Perception Points To Improve Service Quality

If you do your job well, your company will prosper and customers will return, right? Not necessarily. It depends on how well your colleagues and …

Million Dollar Voice Mail Works To Improve Customer Satisfaction

Have you ever heard a voice mail recording so good that you called back twice, just to hear the message? I have. The Million Dollar …

Give Yourself An Auditory Audit To Improve Customer Experience

I was in Santa Fe, New Mexico, and got a wake-up call in my hotel room. I had asked for 6:30 a.m. The call came …

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