Uplifting Blog

Service Communications

Moments Of Impact Improve Customer Loyalty

In business interactions there are some exchanges that just stand out and have a strong impact that lasts. If you want to improve customer loyalty, …

Give Yourself A Vigorous Visual Audit To Improve Customer Experience

If it’s time to improve customer experience and bolster the impression people have of your company, just open your eyes. The visual impact of your …

The Power Of A Pregnant Pause To Improve Customer Satisfaction

The busiest maternity hospital in the world is my client. They were once listed in the Guinness Book of Records for “most babies delivered in …

The Cheesecake Of Tomorrow Reveals Need For Better Customer Service Training

The art of proper response is an imperative element in a good customer service training program. How staff members handle themselves under pressure can have …

Keeping High Tech, High Touch To Keep Customer Service Skills Sharp

The language of computers may have changed the face of business for the better, but it doesn’t always demonstrate excellent customer service skills. Pay attention …

Your Customer Service Quality Is As Good As Your Weakest Link

When it comes to customer service quality, every link in the chain matters. If one is weak, the lasting impressions customers receive might not be …

“Customers – No…” Mixed Messages Do Not Improve Customer Loyalty

The messages businesses send out to customers can improve customer loyalty or dash all hope. The importance of paying attention to signals sent out is …

Provide Service Excellence To Those Who Say “No”

Ever worked hard on a proposal and not been awarded the contract? When it happens to me, I say “Thank you. My follow-up notes read …

Beta Isn’t An Excuse For Poor Customer Experience Management

Even during a trial run, customer experience management should be a concern. The importance of this is not lost on software and e-commerce developers who …

Never On A Sundae: Bend Inflexible Policies For An Instant Customer Service Improvement

Rigid policies that aren’t meant to protect safety or the bottom line can harm customer impressions. For an immediate customer service improvement, consider changing or …

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