Uplifting Blog
Archive
UAE GOV HR Summit: It’s not about HR Strategy, it’s about PEOPLE!
On 23-25 October 2018, I am delivering a keynote speech and Leadership Master Class at the GOV HR Summit in Abu Dhabi. The event organizers ...
The Service Culture Steering Committee Setup Checklist
At Uplifting Service, we help clients plan, implement, and sustain the momentum of a service culture building program. This includes a comprehensive checklist of strategic ...
New Insights on “State of the Connected Customer” Worldwide
A unique report was recently released by Salesforce Research titled “State of the Connected Customer, 2nd edition”. This is an important publication with insights from ...
Use Technology to Enhance Customer Experience
Smart service providers are using technology to delight customers, become more efficient when serving customers, and recover customer loyalty when things do go wrong.
The Uplifting Service Active Learning Toolbox
Why are some training programs so dull, and others so full of active participation? What makes one trainer plod along, while another brings energy and ...
Measures of Success in Service Culture Transformation
How do you know if your service improvement efforts are really working? How can you be sure your service culture development program will achieve the ...
How to Choose Outstanding Service Workshop Leaders
A strong and sustainable service culture needs passionate educators, coaches, and role models who teach and apply the principles of uplifting service. Certified Workshop Leaders ...
Fiji Airways announces highest profit and highest customer satisfaction scores
Congratulations to Fiji Airways for posting a record profit, growing your international network, and achieving the highest customer satisfaction improvement scores. Keep “Working as One ...
World Council of Credit Unions Conference in Singapore: Keynote Speech by Ron Kaufman
Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference ...
How to Build Culture of Service Excellence During Mergers and Acquisitions
We do a lot of work with dynamic fast growing company. I recently heard the CEO express concern about the company culture in an environment ...
Search for text below:
