Uplifting Blog
Customer Service
Move from Service to Care to Create More Customer Value
Remember service centers? Auto-attendants? Support tickets? We've come a long way from those early models of "service."
How Stepping Up to Create More Value Produces Lasting Customer Relationships
When do the most powerful loyalty-building moments really happen? Every day, opportunities to strengthen key relationships and customer loyalty pass by unnoticed.
How a Focus on Service Helped Fiji Airlines Jump from 3- to 4-Star in Just Two Years
From 3-star survival mode to 4-star service excellence? Here's how my long-time client Andre Viljoen led Air Mauritius through a transformation of their entire operation.
How to Build A Culture of Uplifting Service Throughout Your Organization
Want to know why most service cultures fail... and how the best ones thrive? A lot of service initiatives start off strong, but too many ...
How to Stand Out with Exceptional Customer Experiences
Want your organization to stand out? Many organizations chase differentiation in obvious places: products, services, marketing campaigns.
How to Stay Ahead of Customer Preferences
If you think having the best product or service is enough, you're already falling behind. Your stakeholders - from customers to employees to communities – ...
The “Service Escalator” Secret to Accelerating Organizational Excellence
Most organizations are focused on getting better. But in today's accelerating market, "better" becomes "basic" faster than ever. What separates market leaders isn't just improvement.
Small Nation, Global Impact: CEO Andre Viljoen on How Fiji Airways Became a Source of National Pride
How does a little-known regional player outperform industry giants? Watch the video to find out! Fiji is a small country with a small national airline ...
The Success Paradox Smart Leaders Must Avoid
Most successful leaders are masters of execution. They optimize. They deliver. They succeed! But in a world that’s evolving faster than ever, that’s no longer ...
Elevate Your Customer Experience with The Six Levels of Service
Is your organization truly creating unbelievable experiences? Or are you just avoiding complaints? Too many organizations live in the comfortable middle: Not bad enough to ...
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